Got questions? We’ve got answers. Below are some of the most common questions we receive from customers. If you don’t find what you’re looking for, feel free to reach out to our team at support@onecustomboxes.com.
About Custom Packaging
What types of custom boxes do you offer?
We specialize in custom packaging solutions for virtually any industry—food and beverage, cosmetics, electronics, pharmaceuticals, apparel, and more. Whether you need corrugated boxes, rigid boxes, folding cartons, mailers, or specialty packaging, we can help bring your vision to life.Every project is unique, and we work with you to find the perfect packaging solution that matches your brand, budget, and requirements.
Can I see samples before placing a large order?
Absolutely! We recommend requesting samples before committing to a full production run. We can provide physical samples of similar projects or create custom samples for your specific design. This helps you see the quality, materials, and finish firsthand.Reach out to our team to discuss sample options and pricing.
Do you offer rush or expedited orders?
Yes, we understand that sometimes you need your packaging fast. We offer expedited production timelines at a premium rate. Just note that rush orders have accelerated production fees that are non-refundable.Contact us with your timeline, and we’ll let you know what’s possible and what it will cost.
What materials do you use for your boxes?
We work with a wide range of materials including:
Corrugated cardboard (various flute types)
Kraft paper
Rigid board and chipboard
Specialty finishes (glossy, matte, eco-friendly)
Recycled and sustainable materials
Our team can recommend the best material for your specific product, budget, and brand vision.
Do you offer sustainable or eco-friendly packaging?
Yes! We’re committed to helping businesses reduce their environmental footprint. We offer eco-friendly options including recycled materials, biodegradable inks, and sustainable packaging solutions.If sustainability is important to your brand, let’s talk about how we can help you package responsibly.
Design and Artwork
Do you offer design services?
Absolutely! Our talented design team can create custom packaging designs from scratch or work with your existing artwork. Whether you need a complete rebrand or minor tweaks to your current design, we’re here to help.Keep in mind that design services are non-refundable once work begins, so we recommend discussing your vision clearly upfront.
What file formats do you accept?
We accept most standard file formats, including:
Adobe Creative Suite (AI, PSD, PDF, InDesign)
High-resolution JPG or PNG files
CorelDRAW
Important: Please submit files at 300 DPI minimum in CMYK format for best print results. RGB files or lower resolutions may result in color shifts or reduced quality.
What’s the difference between CMYK and RGB?
CMYK is the color model used in commercial printing (Cyan, Magenta, Yellow, Black), while RGB is used for digital displays (Red, Green, Blue). Colors often look brighter on screens than in print because RGB has a wider color range.When you convert from RGB to CMYK, colors may shift slightly. To get the best results, design your artwork in CMYK from the start, and we’ll work with you to ensure colors match your expectations.
Can you help me with my design if I don’t have files yet?
Of course! If you have concepts, sketches, logos, or ideas but no formal design files, our design team can work with what you have and create professional artwork for your packaging.The more details you can provide about your vision, brand colors, and style preferences, the better we can deliver what you’re imagining.
How long does the design process take?
Design timelines vary depending on complexity and scope. Simple modifications to existing designs might take 2-3 business days, while completely custom designs could take 1-2 weeks. We’ll discuss timelines with you upfront so you know what to expect.
Will you check my design for errors before printing?
Yes! We’ll create a proof for you to review carefully before production begins. This is your chance to catch any spelling mistakes, verify colors, check layout, and ensure everything is exactly right.Please review proofs thoroughly and get back to us quickly—any delays in approval can push back your production timeline.
Ordering and Pricing
How much do custom boxes cost?
Pricing depends on several factors including materials, size, printing complexity, quantity, and finish. We offer competitive pricing for orders of any size, from small batches to large production runs.The best way to get an accurate quote is to provide us with your specifications, and we’ll give you a detailed pricing breakdown.
Do you offer bulk discounts?
Absolutely! Larger orders typically mean better per-unit pricing. We’ll provide you with a tiered pricing structure based on your order quantity so you can see your savings.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and other secure payment methods. All prices are quoted in U.S. Dollars (USD).
Do you charge sales tax?
Sales tax may apply depending on your location and our nexus in your state. If you’re tax-exempt, please provide your exemption certificate when placing your order, and we’ll exclude sales tax from your invoice.
Can I get a quote online?
You can use our online quote form to provide your specifications, and we’ll get back to you with pricing within 24 hours. This gives us a chance to clarify any details and ensure the quote is accurate.
Do you have a minimum order quantity?
We work with businesses of all sizes. While minimum orders vary by product type and complexity, we’re flexible and can discuss options that work for your budget and timeline.
Production and Turnaround
How long does it take to produce my order?
Production time depends on your order’s complexity and current workload. Typical turnaround times range from 5-15 business days after proof approval. You can select your preferred production speed when placing your order, with rush options available.Production time begins after we receive full payment, final artwork, and your proof approval (submitted before 10:00 AM CT for same-day processing).
What’s included in the production timeline?
Our production timeline includes design setup, printing, die-cutting, finishing, and quality inspection—but not shipping. It’s the time from when we start making your boxes to when they’re ready to ship.
Can you expedite my order?
Yes, we offer rush production for an additional fee. The sooner you need your order, the higher the expedited rate. Let us know your deadline, and we’ll tell you what’s possible.
What if I need my boxes urgently?
Contact us immediately! We work hard to accommodate urgent requests. While we can’t promise miracles, we’ll do everything possible to meet your deadline. Rush fees apply, and all expedited charges are non-refundable.
Do you guarantee delivery dates?
We provide estimated delivery dates based on standard production and shipping timelines. However, we cannot guarantee exact delivery dates due to factors beyond our control (carrier delays, weather, customs, etc.). We’ll always keep you updated on your order’s progress.
Proofs and Quality Control
What’s a proof and why do I need to approve it?
A proof is a digital or physical preview of your final printed box. It’s your opportunity to review everything—colors, layout, text, sizing—before we commit materials and begin production.Approving the proof is essential because once production starts based on your approved proof, we can’t make changes. So take your time and review carefully!
How accurate are digital proofs?
Digital proofs give you a good sense of layout and design, but they don’t always show exact color accuracy or effects like transparency and overprinting. If color accuracy is critical for your project, we recommend ordering a hard copy proof (for an additional fee) to see the actual colors on your chosen material.
Can you guarantee exact color matching?
We strive for accurate color reproduction, but printing has inherent limitations. Colors can vary slightly depending on materials, monitor displays, and lighting conditions. By ordering, you acknowledge and accept these industry-standard variations.If exact color matching is critical, a hard copy proof provides guaranteed color accuracy for your final product.
What if I find an error after approving the proof?
We understand mistakes happen! If you spot an error after approving the proof but before production starts, contact us immediately. Depending on the timeline, we may be able to fix it, but changes after approval may incur additional fees.Once production is underway, changes become very difficult or impossible.
How do I know my boxes will be high quality?
We maintain strict quality control throughout production. Every order is inspected before shipment to ensure it meets our standards and your specifications. If there are any defects due to our error, we’ll work with you to make it right.
Shipping and Delivery
How much does shipping cost?
Shipping costs depend on your location, order weight, and shipping method. We’ll provide you with shipping costs during checkout so you know exactly what to expect.
Where do you ship?
We ship throughout the United States and internationally. For international orders, you’re responsible for any customs duties, taxes, or fees. Additional charges apply for shipping outside the USA.
How are boxes shipped?
All packaging materials are shipped flat and unassembled unless you’ve specifically requested otherwise. This saves on shipping costs and space.
What if my order arrives damaged?
Please inspect your shipment when it arrives. If you notice damage, document it with photos and contact us within 5 business days of delivery with your proof of damage. We’ll work with you to replace the damaged items or find another solution.
Can you guarantee a specific delivery date?
We provide estimates, but we cannot guarantee exact delivery dates due to factors beyond our control. We use reputable carriers and work to ensure timely delivery, but weather, customs, and carrier delays can happen.
Do I need to provide a shipping address?
Yes! Please make sure your shipping address is correct when placing your order. If we need to re-ship due to an incorrect address, additional shipping and handling charges will apply.
Can I change my shipping address after placing an order?
Contact us as soon as possible if you need to change your shipping address. If your order hasn’t shipped yet, we may be able to update it. If it has already shipped, it will go to the original address, and you’d need to arrange a re-shipment (with additional fees).
Returns and Refunds
What’s your refund policy?
Custom packaging is made specifically for your order and can’t be resold, so we generally don’t offer refunds on orders that match your approved specifications. However, if you receive defective or damaged items due to our error, we’ll replace them or offer a partial refund. For complete details, please review our full Refund Policy.
Can I cancel my order?
Yes, but timing matters. You can cancel within 4 hours of proof approval for a $25 fee plus 5% of your order total. Within 24 hours, cancellation costs 50% of your order. After 24 hours, we cannot guarantee cancellation once production has started.
Are rush order fees refundable?
No. Rush and expedited production fees are non-refundable because we reserve production capacity and materials specifically for your order.
What if I receive the wrong order?
This rarely happens, but if it does, contact us immediately with photos of what you received. We’ll arrange to send the correct order and handle the mix-up.
How long do refunds take?
Approved refunds are processed to your original payment method and typically appear in your account within 7-10 business days, depending on your financial institution.
Technical and Account Issues
How do I create an account?
Simply visit our website and click “Sign Up.” You’ll need to provide your email address, business name, and basic contact information. Creating an account makes it easier to place future orders and track your current ones.
Can I upload multiple files to my order?
Yes! You can upload multiple design files, reference images, or supporting documents. Just make sure each file is clearly labeled so our team knows what you’re providing.
Is my information secure?
Yes. We use industry-standard encryption and security measures to protect your personal and business information. For complete details, please review our Privacy Policy.
What if I forgot my password?
Click “Forgot Password” on the login page, and we’ll send you a reset link. Follow the instructions to create a new password. If you continue to have trouble, contact our support team.
Business and Special Requests
Do you work with resellers?
Absolutely! We offer a free reseller program with discounts of up to 40% off standard quotes. Resellers can sell our packaging under their own brand through their channels. To learn more or apply, contact us at support@onecustomboxes.com with “Reseller Program” in the subject line.
Can you help with white label packaging?
Yes! We offer white label solutions for businesses and resellers who want to sell packaging under their own brand. We’ll handle production, and you handle marketing and sales.
Do you work with businesses of all sizes?
We absolutely do! From startups to large enterprises, we work with businesses of all sizes. Whether you’re ordering 100 boxes or 100,000, we’re ready to help.
Can you accommodate special requests?
Most likely! Special requests like custom finishes, unique sizing, or special materials are possible. Just ask. We’ll let you know if it’s feasible and what it will cost.
How do I get a customized quote?
Fill out our online quote form with your specifications (size, material, quantity, printing details), and we’ll get back to you within 24 hours with a detailed quote. Or call us directly to discuss your project with our team.
Still Have Questions?
We’re here to help! If you don’t see your question answered above, please reach out:Email: support@onecustomboxes.comHours: Monday–Friday, 9:00 AM–5:00 PM CTOur team typically responds to inquiries within 24 business hours. We look forward to helping you create exceptional custom packaging!Thank you for choosing One Custom Boxes.
