One Custom Boxes always wanted their esteemed clients to be 100% satisfied. However, if you feel your order is not up to the mark, our support team is always here to help.  Check out our return policy below for a hassle-free experience. 

Eligibility For Return: 

Since the products and services which are being offered by OneCustomBoxes.com are customized according to the client’s request, it is recommended that the customer notify the company at support@OneCustomBoxes.com or to concerned agent within 3 working days of receiving the order if the delivered products do not meet their requirements, specifications or are defective.

What Qualifies For A Return?

• You can be eligible for a return, or reprint if: 
• Your custom order is not produced as per your approved artwork. 
• There are some printing errors. 
• Your Custom Boxes are defective or damaged. 

Items Not Eligible For Return

• Look for the items that we do not accept for returns. 
• If the error is on the customer’s end, like typos in the submitted artwork. 
• Incorrect measurement for the boxes’ sizes from the customer’s end. 
• Products that are opened, used, or altered.
• If our team found no claim defect or printing error in the customized packaging boxes. 

How to Request a Return or Reprint
You can contact us through email at support@OneCustomBoxes.com

• Share the clear photos of the damaged boxes. 
• A quick investigation is done on the basis of the given images. 
• If our team finds the issue, we will offer a free reprint. In special cases, we offer a refund or credit. 
• After design approval, the customers cannot cancel the order. 

A chargeback is not an option; however, the company will provide a free reprint of the order if the issue with the product is proven to be on the company’s end
Our customer support is available 24/7 for our valued customers. 
Thank you so much for choosing The Custom Boxes. We value your business and promise to deliver excellent quality and services.